Frequently Asked Questions
Everything you need to know about your Ebonyline shopping experience.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for hair products?
Due to hygiene and safety standards, we only accept returns on unopened, unused products in their original packaging within 30 days of purchase. Items that have been worn or altered cannot be returned.
Are the wigs and hair extensions 100% human hair?
We offer a wide variety of options including 100% human hair, human hair blends, and premium synthetic fibers. Each product page clearly specifies the material composition under the product details.
Do you ship internationally?
Yes, Ebonyline ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How can I track my shipment?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal.